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​Privacy Policy

Effective Date: November 19, 2025

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We care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

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1. Information We Collect

When you visit our website or place an order, we may collect:

  • Your name, email address, phone number, and shipping/billing address

  • Payment details (securely processed by trusted third-party processors — we never store full payment information)

  • Basic site usage data through cookies and analytics tools

  • Information you voluntarily provide, such as when you contact us or subscribe to updates

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2. How We Use Your Information

We only use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website, products, and shopping experience

  • Send updates or promotions (only if you’ve opted in)

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3. How We Protect Your Data

Your personal information is stored securely and never sold.

  • Payments are processed through encrypted, PCI-compliant services

  • We use reasonable administrative and technical measures to protect your data

  • Access to information is limited to trusted team members and service providers who need it to perform their work

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4. Sharing Your Information

We only share your information with trusted third parties that help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting and analytics tools

  • Email service providers

These partners are required to protect your information and use it only for the services they provide.
We never sell or rent your data.

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5. Your Rights & Choices

You can:

  • Opt out of marketing emails at any time by clicking “unsubscribe”

  • Request to view, update, or delete your personal information

  • Decline cookies in your browser settings

California residents have additional rights under the CCPA, including requesting more details about how their data is used. Contact us if you wish to make such a request.

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6. Cookies

We use cookies and similar tools to improve your experience, including:

  • Essential cookies (to make the site function)

  • Performance cookies (to understand traffic and usage patterns)

  • Preference cookies (to remember your settings)

You can disable cookies in your browser at any time.

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7. International Data Transfers

Because we use third-party tools and hosting services, your information may be processed in locations outside your state or country. These providers maintain strong privacy and security standards to protect your data.

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8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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9. Contact Us

If you have any questions about your privacy or this policy, reach out to us anytime:

📧 support@chsreliefhub.com

Fast, Priority Shipping - We know that when you’re struggling with CHS symptoms, waiting isn’t an option. That’s why all orders ship out same day when placed before 12pm PT.

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Standard Shipping (Included) - Priority 1–2 Day Shipping. Delivered within 1–2 business days nationwide. Automatically applied at checkout. Trackable & reliable. Perfect for preparing for a flare or supporting someone you love. ​​​

 

Emergency Overnight Delivery (Optional) - If you’re currently in a flare or need your kit urgently, you can choose Overnight Shipping at checkout. This service is billed at the carrier’s rate — we don’t mark it up.​​​

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Processing Times - Orders before 12pm PT ship the same day. Orders after 12pm ship next business day. Orders placed on Sunday ship Monday morning.

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Where We Ship - United States (all 50 states + DC).

    International shipping coming soon.

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Delivery Guarantees - We use UPS and USPS Priority for fast, predictable delivery. Once shipped, you’ll receive a tracking link directly to your email.

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Legal Disclaimer

CHS Relief Hub provides wellness products and educational resources intended to support comfort during CHS flare episodes. We are not medical professionals, and the information on this site is for informational and wellness purposes only. CHS resolution requires cessation. Our products are not intended to diagnose, treat, cure, or prevent any disease, including Cannabinoid Hyperemesis Syndrome. Always seek the advice of a qualified healthcare provider regarding any medical concerns. If symptoms worsen or become severe, seek immediate medical attention. Use of this site and its products indicates your understanding and acceptance of these terms

© 2025 by CHS Relief Hub

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